Animal Airways Ltd – Privacy Policy

Last Updated: November 20, 2025

INTRODUCTION

Animal Airways Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our pet transportation and relocation services or visit our website, in compliance with the UK GDPR and the Data Protection Act 2018. By using our services, you agree to the practices described in this policy.

1. WHO WE ARE

Animal Airways Ltd (Company No. 14903832) is a UK-based pet transportation company and the data controller of your personal data. Our registered office is at:

201 Haverstock Hill, London, NW3 4QG, United Kingdom.

For privacy-related matters, contact us at:

info@animalairways.com.

2. DATA WE COLLECT

We may collect the following personal data:

Identity and Contact Information: name, address, email, phone number.
Pet and Travel Details: pet’s name, breed, age, health/vaccination status, microchip, travel route, destination requirements.
Payment Information: invoice and payment details (processed via secure third parties).
Communication Records: emails, messages, customer service interactions.
Website Usage Data: IP address, browser type, device info, cookie data.

We do not intentionally collect special category data, unless required for your pet’s travel (e.g., medical conditions), and only with your explicit consent or as legally allowed.

3. HOW WE USE YOUR PERSONAL DATA

We process your information for the following purposes:

Providing Quotes and Services: preparing travel plans, documentation, and logistics.
Customer Communication: updates on your pet’s travel, support, reminders.
Payment Processing: to complete your transactions securely.
Service Improvement: reviewing feedback and improving operations.
Marketing (with consent): sending promotions, travel updates, special offers.
Legal Compliance: customs, import/export rules, tax obligations.
Security and Fraud Prevention: ensuring safety and preventing misuse.

Legal bases for processing include contractual necessity, legitimate interests, legal obligation, and consent.

4. MARKETING COMMUNICATIONS

We may send marketing communications if:

you gave explicit consent, or
you are an existing customer and communications relate to similar services.

You may unsubscribe at any time via the link in our emails or by contacting us.

We do NOT sell or share your information for third-party marketing.

5. COOKIES AND ONLINE TRACKING

We use cookies to:

operate and secure the website,
analyze traffic and usage,
provide a better user experience.

You may manage or block cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. SHARING YOUR PERSONAL DATA

We share data only when necessary and with:

Airlines, cargo agents, ground handling companies.
Veterinary clinics, boarding facilities, quarantine centers.
Payment processors and banks.
Customs and government authorities for import/export documentation.
IT and service providers who support business operations.
Legal authorities when required for compliance.
New owners in the event of a business sale or acquisition.

We do not sell your data. Shared data is always protected by contracts and legal safeguards.

7. INTERNATIONAL DATA TRANSFERS

Due to the global nature of pet travel, data may be transferred outside the UK. Safeguards include:

UK adequacy decisions,
Standard Contractual Clauses (SCCs),
additional security controls,
explicit consent when required.

You may request details of these safeguards at any time.

8. DATA SECURITY

We implement strong security measures, including:

encryption of data in transit,
secure servers and firewalls,
restricted internal access,
staff confidentiality training,
physical security and locked storage.

In case of a data breach posing risks to your rights, we will notify you and the ICO as required by law.

9. DATA RETENTION

We retain your data only as long as needed:

Customer records: duration of service + required legal period (typically 6 years for tax laws).
Inquiry data: up to 1–2 years.
Travel and veterinary documents: as required by law or destination regulations.

Data is securely deleted or anonymized when no longer needed.

10. YOUR DATA RIGHTS

Under the UK GDPR, you may:

Access your personal data.
Request correction of inaccurate data.
Request deletion (“right to be forgotten”).
Restrict processing.
Request portability of data.
Object to processing based on legitimate interests.
Object to marketing at any time.
Withdraw consent at any time.
Request that decisions not be based solely on automated processing.

To exercise your rights, contact: info@animalairways.com. We may verify your identity before fulfilling requests. We respond within 30 days.

11. COMPLAINTS

If you have concerns about your data, contact us first at:

Email: info@animalairways.com
Phone: +44-203-7697037

You may also contact the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting any data.

13. CHANGES TO THIS POLICY

We may update this policy when necessary. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance of changes.

CONTACT US

Animal Airways Ltd
Email: info@animalairways.com
Phone: +44-203-7697037
201 Haverstock Hill, London, NW3 4QG
United Kingdom