Terms of use
Updated 26 January, 2010
This web site is owned and operated by Animal Airways Ltd. and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site ("the web site"), which is set out on this web site page.
Using our web site
When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.
If you do not wish to be bound by these terms and conditions then you may not use our website.
You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.
Applicability of online materials
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.We have used our reasonable endeavours to ensure that our web site complies with law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of the United Kingdom.
We make no warranties, express or implied that making the Products or Services available in any particular jurisdiction outside of the United Kingdom is permitted under any applicable non-United Kingdom laws or regulations. Accordingly, if making the Products or Services or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products or Services are not offered for sale to you. You accept that if you are resident outside of the United Kingdom, you must satisfy yourself that you are lawfully able to purchase the Products or Services. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of the United Kingdom or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright & monitoring
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource for our products or services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.Linked sites
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products or services and/or the release of new software tools or resources shall be subject to these terms and conditions.
We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.
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Animal Airways strives to work with pet-friendly airlines. The pet hold is usually pressurized and climate controlled, so conditions are comfortable and similar to those in the passenger cabin. The pet hold is a designated area: no people to disturb the pets, no food smells to tease them, and even soft lighting. In most cases, pets simply get bored and go to sleep after the excitement of boarding.
It's best if your pet does not eat during the flight, to avoid incidents that may make your pet dirty and uncomfortable. It is preferable not to feed your pet for up to 4 hours before flight. Pets should, however, drink during the flight. Make sure to fit a water bottle to your pet's kennel!
Based on the destination and the type of pet involved, there are mandatory and optional vaccinations for your pet. Once we know your pet travel plans, our in-house vet will be able to advise on what vaccinations and treatments are required, and which ones you should consider for the health of your cat, dog or other pet.
Based on the destination and origin of your pet and your pet travel plans, there could be anywhere from 2 - 15 different documents needed. This includes government approval, vet approval, health certification, vaccination information and more. To find out what documents you need, contact our pre-flight department.
Before you check your dog or cat in for flight, we advise you on how best to secure your pet's kennel. The ground-handling crew put your dog on the flight and in most cases, the pilot controls the temperature of the pet hold. Other than that, no one checks your pet during flight. If you are still concerned for your pet, ask our flight managers about our additional pet travel services.
First, measure your pet. Call us for instructions on how to do this. Once you've measured your pet you must find a kennel that is the right size. Too small, and your pet may be cramped and hurt. Too big, and your pet could slide around and be injured. The kennel must also be airline-approved. To find out if your kennel is suitable, call us. Part of our basic flight management service includes advising you which kennel to buy and how to acclimate your pet to the kennel, so that he (or she) will be safe and comfortable.
This depends on the regulations of the country and airport. In some cases (like on a long stop-over),you may be able to take your dog for a short walk.
No! It is a commonly repeated myth that pets should be tranquilized before a flight. Not only is it dangerous for the pet, lowering his blood pressure and rendering him defenseless, it is also banned in most countries. A sedated cat or dog may be prevented from boarding the flight.
Currently, no airline provides seats for pets. Small pets can go in-cabin. Pets that go in-cabin must remain in their kennel, and the kennel is stowed under the passenger's seat. Consult with your flight manager whether the in-cabin option is suitable for your pet.
That depends on your method of flight: 'Cargo', 'Checked (excess) Baggage' or 'In-cabin'. You can read more about the method of flight in our Pets on the airplane article. In any case, there are strict rules on international flights about pet travel safety, to ensure that wherever your pet is, his area is pressurized and air-conditioned. Not all airlines and not all countries enable pet owners to fly their pet in-cabin or as checked (excess) baggage, and that also depends on the size of the pet. Checked (excess) Baggage is the most common pet transport method, where your pet is transferred to a special area in the cargo hold for fragile luggage and living beings.
We take care of all the travel needs of families with pets. Our basic service includes flight and itinerary planning, regulations, documentation, kennel acclimation and preparation, veterinary guidance and live support. We also provide and coordinate a whole range of services and products to ensure safe and simple travel for you and your pet.
Your dog may not know that he is flying in an airplane or traveling to another country, but he may feel nervous about the sudden changes in his surroundings. To ease his mind (and yours), our flight managers will show you how to prepare your pet for flight.
We work with all airlines. We are constantly updated by the airlines about the regulations, conditions, and costs of pet flight.
Anyone can fly a pet if he has all the information, time and money to do so. The problem is that most people don't. This is where we come in. The experience and knowledge gained by our flight managers over the years have made us experts in flying cats, dogs and other pets around the world. We know how to deal with the hundreds of factors relevant to your pet travel plans, and take care of everything so that your pet will fly safely and comfortably.
Animal Airways strives to work with pet-friendly airlines. The pet hold is usually pressurized and climate controlled, so conditions are comfortable and similar to those in the passenger cabin. The pet hold is a designated area: no people to disturb the pets, no food smells to tease them, and even soft lighting. In most cases, pets simply get bored and go to sleep after the excitement of boarding.
It's best if your pet does not eat during the flight, to avoid incidents that may make your pet dirty and uncomfortable. It is preferable not to feed your pet for up to 4 hours before flight. Pets should, however, drink during the flight. Make sure to fit a water bottle to your pet's kennel!
Based on the destination and the type of pet involved, there are mandatory and optional vaccinations for your pet. Once we know your pet travel plans, our in-house vet will be able to advise on what vaccinations and treatments are required, and which ones you should consider for the health of your cat, dog or other pet.
Based on the destination and origin of your pet and your pet travel plans, there could be anywhere from 2 - 15 different documents needed. This includes government approval, vet approval, health certification, vaccination information and more. To find out what documents you need, contact our pre-flight department.
Before you check your dog or cat in for flight, we advise you on how best to secure your pet's kennel. The ground-handling crew put your dog on the flight and in most cases, the pilot controls the temperature of the pet hold. Other than that, no one checks your pet during flight. If you are still concerned for your pet, ask our flight managers about our additional pet travel services.
First, measure your pet. Call us for instructions on how to do this. Once you've measured your pet you must find a kennel that is the right size. Too small, and your pet may be cramped and hurt. Too big, and your pet could slide around and be injured. The kennel must also be airline-approved. To find out if your kennel is suitable, call us. Part of our basic flight management service includes advising you which kennel to buy and how to acclimate your pet to the kennel, so that he (or she) will be safe and comfortable.
This depends on the regulations of the country and airport. In some cases (like on a long stop-over),you may be able to take your dog for a short walk.
No! It is a commonly repeated myth that pets should be tranquilized before a flight. Not only is it dangerous for the pet, lowering his blood pressure and rendering him defenseless, it is also banned in most countries. A sedated cat or dog may be prevented from boarding the flight.
Currently, no airline provides seats for pets. Small pets can go in-cabin. Pets that go in-cabin must remain in their kennel, and the kennel is stowed under the passenger's seat. Consult with your flight manager whether the in-cabin option is suitable for your pet.
That depends on your method of flight: 'Cargo', 'Checked (excess) Baggage' or 'In-cabin'. You can read more about the method of flight in our Pets on the airplane article. In any case, there are strict rules on international flights about pet travel safety, to ensure that wherever your pet is, his area is pressurized and air-conditioned. Not all airlines and not all countries enable pet owners to fly their pet in-cabin or as checked (excess) baggage, and that also depends on the size of the pet. Checked (excess) Baggage is the most common pet transport method, where your pet is transferred to a special area in the cargo hold for fragile luggage and living beings.
We take care of all the travel needs of families with pets. Our basic service includes flight and itinerary planning, regulations, documentation, kennel acclimation and preparation, veterinary guidance and live support. We also provide and coordinate a whole range of services and products to ensure safe and simple travel for you and your pet.
Your dog may not know that he is flying in an airplane or traveling to another country, but he may feel nervous about the sudden changes in his surroundings. To ease his mind (and yours), our flight managers will show you how to prepare your pet for flight.
We work with all airlines. We are constantly updated by the airlines about the regulations, conditions, and costs of pet flight.
Anyone can fly a pet if he has all the information, time and money to do so. The problem is that most people don't. This is where we come in. The experience and knowledge gained by our flight managers over the years have made us experts in flying cats, dogs and other pets around the world. We know how to deal with the hundreds of factors relevant to your pet travel plans, and take care of everything so that your pet will fly safely and comfortably.


